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Shipping & Collection
We alternate between Australia Post, Couriers Please and Toll. Given the craziness of the postage system, we assess which is the most reliable and fastest at the time of posting your order. We ask that you don't supply a P.O Boxe or Parcel Lockers as an address, as it is often not possible to deliver your items there. Please advise if there is a safe place to leave your item if you will not be home to sign for it. Using a business address is ideal, if possible.
As we all know, the world is a weird place at the moment and shipping can sometimes be delayed. To most metro areas, it takes between 2-4 days to deliver your parcel. Regional areas can take 3-7 days.
We make each item to order, so it may take 10 business days for your orderto be sent.
We offer pick up from Redfern (2016) or Erskineville (2043) - NSW. Just select the FREE PICK UP option at the checkout. We will email you when your order is ready to collect. Please only select this option if you intend to PICK UP your order, it just saves us invoicing you for shipping.
Please contact us via phone or email to arrange an appointment
If you spend over $60 in one transaction, we offer free delivery to the following areas: Redfern, Newtown, Alexandria, Erskineville, Surry Hills, Sydney City Centre, St Peters, Camperdown, Glebe, Ultimo, Enmore, Marrickville, and Darlinghurst. Just select the FREE LOCAL DELIVERY option at the checkout.
Refunds, Returns, and Exchanges
We handmake each item to order, so we do not accept returns for refund or exchange, at the exception of items damaged in transit. We don't accept cancellations but please contact us if you have any problems with your order.
We take great care when we package our items for delivery. However, in the unlikely event that it has been damaged in transit, we require a few things from you to process a refund. To be eligible for a refund, we need photos of your damaged item and original packaging. It must be unused and in the same condition that you received it. Contact us at email@example.com with a picture of the damaged product and packaging within 48hrs of receiving your delivery and we will email you back instructions on how to proceed.
Please know that each item is individually hand-mixed, poured and sealed. There will be slight variations in colour, finish and surface texture within each piece compared with the photo online. This is the beauty of buying small scale, hand made items: You know that no one else in the world has the exact same product as you. These slight variations are not included in "DAMAGED & DEFECTS" policies.
We will send you an email to notify you that we have received your returned item. Once your return is received and inspected, we will update you on the approval or rejection of your refund. If you are approved, then your refund will be processed to your credit card or original method of payment,. Refunds can take up to 10 business days to be processed, depending on the payment method. Please contact your bank or PayPal if you are still waiting for it to come through. If you're at all worried, please contact us and we will do our best to help.
We only replace items if they are defective or damaged. We only offer exchanges/replacements with the same item that you originally purchased.
To return your product, you should mail your product to: 1 Woodburn St, Redfern NSW 2016 Australia. Alternatively, you are welcome to drop it off at the above address if an agreed appointment time has been arranged. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.